Returns and Refunds
Your Satisfaction
Comes First
We want you to love every Epilux product. If you're not completely sartisfied with your purchase, we're here to help.
Our Return Policy
Request returns within 7 days of delivery.
Items must be unused and in original packaging.
Easy process. Quick Refunds. Happy Customers.
Our support team is always ready to assist you.
What Can Be Returned?
Eligible Returns
- Products must be unused and unopened.
- Products must be in original packaging.
- Return request must be submitted within 7 days of delivery.
- Product should not be damaged by customer misuse.
- Order number is required for all returns.
Non-Returnable Items
- Opened or used skincare products.
- Gift Cards.
- Promotional or Discounted Items
- Sale/Clearance products.
- Items purchased from third-party sellers.
How Returns and Refunds Works?
Request a return
Email us with your order details, reason for return and photos (is possible).
Return Approval
Our team will review your request and approve it within 24-48 hours
Ship the Product
Send the approved item to our return address provided by our team.
Receive Your Refund
Once we inspect the item, your refund will be processed within 5-7 business days.
Email Us
info@epiluxskincare.com
We typically respond within 24 hours.
Call Us
+91 94662-12300
Mon – Fri, 9Am – 6Pm IST
Visit Us
Plot no. – 1525, Sector 32, Karnal, Haryana(132001), India
Live Chat
Chat with our team in real time.
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